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Frequently Asked Questions (FAQs)


How will I know an item is in stock?

If you can add it to the cart, it’s in stock in our warehouse.

Equally, if an item is not in stock, a “pink slip” will say as much.


If an item isn’t in stock, can I place a backorder?

No, not usually. However, if you contact us, we can let you know when it’s back in stock.


What if I want a product which isn’t on your site?

If it’s not on our site, we don’t have it. However, we’re always looking at expanding our range and product offering, so please ask us. We often add to our range following customers’ requests.


Do we test our products?

Yes we do. We only have in stock quality products we believe in and use ourselves, many of which our team has tested.


Where are you based?

We are an Australian owned and operated company, and deliver Australia-wide, and internationally. We have a sizeable warehouse based in Forrestdale, Western Australia.


Can I pick up from your WA warehouse?

Yes you can. Please do give us a ring on (08) 6118 6369 to arrange a time for pick up so we can prepare your order for you.


Can I drop by and view products in your WA warehouse?

Our physical premises is primarily a warehouse, without a shop front. However, we are happy for you to drop by and check out specific items. To help us serve you better, please do give us a ring on (08) 6118 6369 to let us know what you’d like to view, and to arrange a time to visit.


How much is delivery?

Delivery across mainland Australia is free for orders above $75.

For orders below $75, delivery fees are automatically calculated based on the items in the checkout cart. You are able to view the calculated shipping cost before checkout.


Do you deliver to PO Boxes?

Yes, we do.


Where do you deliver?

We ship Australia-wide. International deliveries are available but you will need to contact us at orders@survivalsuppliesaustralia.com.au for a quote.


How long does delivery in Australia take?

On average, it takes about 5-7 business days for delivery across Australia. It takes about 1-2 business days for shipping in WA, where we are based. Please note that with the current COVID-19 pandemic, Australia Post cannot guarantee delivery times, and may take longer than usual.


Estimated Delivery Time

WA

NSW

VIC

QLD

TAS

NT

SA

1-2 Business Days

5-7 Business Days

5-7 Business Days

5-7 Business Days

5-7 Business Days

5-7 Business Days

5-7 Business Days


Is express freight available?

Yes it is, at an additional cost. You can select it on check out, and fees are automatically calculated. With the current COVID-19 pandemic, however, Australia Post cannot guarantee delivery times, and may take longer than usual.


Can you deliver to international addresses?

Yes, we do frequently. You will need to contact us at orders@survivalsuppliesaustralia.com.au for a quote. Please note that with the current COVID-19 pandemic, delivery times cannot be guaranteed, and may take longer than usual.


Do you sell knives which are illegal in other states?

To the best of our knowledge, we do not stock anything on the prohibited list of any state. However, it is your responsibility to know the rules and regulations in regards to controlled weapons to ensure you are not breaking the law of your relevant locality, state or territory.


I’ve changed my mind. Can I return my order?

Please note, we do not offer refunds for a change of mind, so please choose wisely. 


What is your returns policy?

We want you to be satisfied with your purchase. Please check your order(s) as soon as they have arrived to ensure they are:


  • Correct as ordered
  • Not damaged in transit
  • Not faulty
  • Not missing any parts.


You will need to notify us within 24 hours of product delivery of any concerns, and we will provide written confirmation within 5 business days. At our discretion, Survival Supplies Australia will accept product returns and provide you with an exchange, or refund.


For all returns, please contact us at orders@survivalsuppliesaustralia.com.au with:


  • The invoice or sales order number, and date of purchase
  • A detailed description of the problem or the reason for your request to the return the Product
  • Photograph(s) of product that is damaged during transportation or faulty
  • Your name and contact details.


If the product is approved for return, we will issue you with a Return Authorisation Number which must be written on the outside of the returned package. If you return an item without receiving a Return Authorisation Number it may result in the forfeiture of a possible remedy from SSA.

Please note that we reserve the right to assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused.

If you do have any questions, please contact us.


What is warranty like?

Our products are covered by warranty provided by the respective manufacturer. We back to back these warranties.